We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
You may have heard of tick questing, but what exactly does it mean? Hard-bodied ticks, including the prevalent Western black-legged tick found on Vancouver Island, are well-adapted to finding a suitable host with a very useful (to them) behaviour called ‘questing.’ It is when a tick climbs and perches on the edge of a leaf or blade of grass and hangs on with six legs of its eight legs. They put out feelers with its top two legs, waiting for unsuspecting victims who walk by. Contrary to popular belief, they don’t jump from trees (and, thankfully, they also don’t fly). Armed with this knowledge, people can decrease the chances of contracting tick-borne diseases by following a few simple rules (adapted from the BC Centre for Disease Control website):
Stick to cleared trails when walking with/without your pet;
Clear brush from around your home;
Wear light-coloured clothing in order to see possible ticks on your clothes;
Do a full-body check on yourself and your pet (Note: some ticks are the size of sesame seeds so keep an extra close eye for small black dots that may get missed or dismissed);
Use an insect repellent on yourself before walking in high-grass or bushy areas;
Use tick prevention year-round for your pets. There are many different options; speak with your vet about the best one for your cat or dog.
Remove a tick carefully and promptly whether that’s from yourself or your pet (full details on how to remove a tick can be found here. (Note: most vet clinics will remove ticks for free if you are unsure of how to do so safely or find the process too squeamish!)
While Lyme disease transmission is rare, it is important to follow precautionary measures to help protect you and your pet year-round.
If you have any questions, please give us a call at 250.754.8822.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday, March 23, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250-754-8822. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Friday: 8:45 am - 5:00 pm. Saturday: 9:00 am - 4:00 pm.
4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Petroglyph Animal Hospital