Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.

250.754.8822

Pet Loss and Grief Blog

Losing a pet, whether through natural causes, disease, or an accident, can leave a profound hole in a pet owner’s heart. Grief over losing an animal is very real and very personal, and each person or family handles pet bereavement differently. As with all grief, it’s important to reach out if you are feeling isolated, depressed, overwhelmed, or a deep sadness that won’t go away. Talking to others that have lost a beloved pet, whether that be a friend, family member, support group, or reaching out to a professional can help significantly. Local veterinarians and humane societies can be a good first point-of-contact in providing recommendations for pet-related grief counselling. There are also many web-based resources that can be of assistance. The most important thing to know is that you do not have to go through the pain of losing a beloved animal companion alone.

Below, we’ve listed some online resources, which can help you deal with your loss.

  1. The Pet Loss Support Page
  2. Pet Loss Help
  3. Pet Loss Grief Support Center
  4. Honoring the Bond, Support for Animal Owners
  5. Bereaving

Written by: Petroglyph Animal Hospital

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 23, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250-754-8822. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday to Friday: 8:45 am - 5:00 pm. Saturday: 9:00 am - 4:00 pm.

4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Petroglyph Animal Hospital