NOW ACCEPTING NEW PATIENTS!
Call us to book your pet's next appointment.

250.754.8822

Hospital Policies

Booking Appointments:

Our appointment book is computerized which allows us to efficiently make appointments for you and your pet. Our receptionists and team will attempt to accommodate all requests to the best of our ability. If have an emergency with your pet, please call us, and then come to the hospital immediately. It is best to call before coming in so that a staff member can advise you on your particular emergency.

No-Shows: 

Due to the high demand for appointments, when a client cancels without giving advance notice, they prevent another patient from being seen. If you must cancel your appointment, we request a call or email at least 24 hours before your pet’s appointment. If less than 24 hours’ notice is given, or if there is no notice at all, this will be considered a “no-show” and you will be subject to a $25.00 fee.

Payment Policy:

Petroglyph Animal Hospital accepts payment via cash, debit card, or credit card (MasterCard, Visa); sorry we do not accept cheques unless prior arrangements have been made with management. So that we can continue to provide you with high-quality service utilizing the best medical technologies, payment is due at the time services are rendered.

We provide estimates for all surgeries and hospitalizations. If you have not received an estimate, you are welcome to request one at any time for your expected charges.

If you’re either dealing with financial difficulties or wanting to plan ahead, please visit the Pet Card, Canada’s Veterinary Financing Company, website below to apply for financing for your pet.

www.petcard.ca/apply-now

 

Blog

How To Keep Your Pets Safe This Holiday Season

The cheerful holiday season is here! Before pulling out the tinsel and delicate ornaments to decorate your Christmas tree please take a moment to read our blog on how to keep your furry friends jolly and SAFE during the holidays.

Read More
See All Articles